Often the measurement activity gets ignored because participants face problems, and consider the effort to be too time-consuming or irrelevant. Below are a few of the challenges that organizations face.
Challenge | Cause or Result |
Too many metrics | Cannot focus on priorities or find meaningful information |
Disagreement on what should be measured | No buy-in from participants, no link to strategic objectives |
Too much data | Too time consuming to find relevant data |
Incorrect or old data | Not relevant for improvement, or not provided in timely manner |
Only focused on short term | Does not tie into long-term or strategic objectives |
Not enough detail | Cannot determine root cause of issue |
Driving wrong behavior | Focus is not on the correct objective |
When faced with any of these challenges, it is up to the organization to re-assess the measurement being used, making sure to align the objectives corporately, and revise if the correct data is not available, or improvement cannot be realized.