Often the measurement activity gets ignored because participants face problems, and consider the effort to be too time-consuming or irrelevant. Below are a few of the challenges that organizations face.
|
Challenge |
Cause or Result |
|
Too many metrics |
Cannot focus on priorities or find meaningful information |
|
Disagreement on what should be measured |
No buy-in from participants, no link to strategic objectives |
|
Too much data |
Too time consuming to find relevant data |
|
Incorrect or old data |
Not relevant for improvement, or not provided in timely manner |
|
Only focused on short term |
Does not tie into long-term or strategic objectives |
|
Not enough detail |
Cannot determine root cause of issue |
|
Driving wrong behavior |
Focus is not on the correct objective |
When faced with any of these challenges, it is up to the organization to re-assess the measurement being used, making sure to align the objectives corporately, and revise if the correct data is not available, or improvement cannot be realized.