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Action – Overview

The last step in PDCA is “Action” or implement the successful solution. If a pilot was conducted, or the initial negotiation session had subsequent sessions, then the “Do” and “Check” step will continue. 

Considerations in this “Action” phase include:

Has an agreement been reached

  1. 1
    If Yes,
    Then, execute the agreement for deployment and then compliance.
  2. 2
    If No,
    Then, close the negotiations but keep the relationship if applicable for future potential negotiations.

Document lessons learned

Documentation should have been used throughout the entire process to help navigate the negotiations but to also help in contract management. Another benefit is it allows us to continuously improve—to use documentation and lessons learned  for future negotiations with the same supplier or similar circumstances.

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